COVID 19 FAQ

Can I still get a shuttle back to my house?

Yes. Our shuttle service is still available for local addresses. To ensure your safety, we require our shuttle driver and passengers to wear a mask at all times. There is a limit of one passenger per shuttle, or a maximum of two people as long as they are from the same household. Our shuttle vehicle is also sanitized after every trip to prevent the spread of germs.

If my vehicle is in for service, can I wait on the premises?

Yes. Due to current lockdown procedures, we have set up a temporary customer lounge located in the drive-thru area for customers. Each seating area is spread out by a minimum of 6ft to accommodate multiple customers while maintaining social distancing requirements. Additionally, all customers and staff in the lounge must wear a mask at all times.

Are payment types limited?

No. We still accept all regular payment types (VISA, Mastercard, Debit, AMEX). We also offer e-payment to our customers and electronic copies of your invoice.

Have our hours of operation changed?

Yes. Please see our website, www.mystouffvillehonda.com > Contact Us, page for up-to-date hours.

Do I need an appointment for my service vehicle?

Yes. As per the Ontario COVID-19 guidelines, all customers are required to schedule an appointment prior to arriving at the dealership. Depending on volume, same-day appointments may be available.

*If you have an emergency and need to have your vehicle serviced immediately, we are able to accommodate this and ask that you call prior to arriving at the dealership.

Are types of services available limited at this time?

No. We are able to perform all automotive services at this time.

What are the policies in place for ensuring my vehicle is safe and sanitized when returned to me?

Our technicians are required to wear masks and gloves whenever interacting with a customer vehicle. Technicians change gloves for each individual vehicle that they work on. Additionally, prior to returning your vehicle, our service staff disinfects the interior and exterior touch points of the customer vehicle.

Has the vehicle drop-off procedure changed?

Yes. Our vehicle drop-off process has changed to reduce person-person contact. We ask that customers enter the building via the drive-thru. Customers are asked to proceed to the temporary workstation in the drive-thru to check in with their advisor. Plexiglass barriers reduce direct face-to-face interactions between Service Advisors and customers. If a Service Advisor is not standing at the desk, we have added a doorbell for customers to ring for service. This doorbell is also frequently sanitized to reduce the spread of germs.

Has the vehicle pick-up procedure changed?

Yes. Similar to the new drop-off procedure, customers are asked to proceed to the temporary workstation in the drive-thru to pick up their freshly sanitized keys. The Service Advisor will review the work completed on your vehicle through a plexiglass barrier. Payment can be collected through regular means (VISA, Mastercard, Debit, AMEX) or contact-free by using our e-payment feature.

Can I still purchase a vehicle?

Yes! Our Sales Department is still open, and vehicles are still available for purchase by appointment or online.

Can I test drive a vehicle?

Yes. We have revised our test drive procedures to reduce person-to-person contact. Customers are permitted to test drive a vehicle alone, and we provide a mapped route for the customer to follow. We have designated test-drive vehicles that are sanitized before and after each test drive to ensure customer safety.

Can I still access the showroom?

Yes. However, as per COVID-19 regulations, we require that all customers make appointments to visit our Sales Department. Depending on volume, same-day appointments may be available.

If I am not comfortable coming into the dealership, are there virtual options for purchasing a vehicle?

Yes! You can visit our website for information, pictures, and videos on all new inventory vehicles. For our used vehicle inventory, a Product Advisor can perform a “virtual walkaround” with the customer via video or FaceTime.

What cleaning protocols have you put in place in the showroom?

We have implemented an hourly cleaning schedule to ensure that all frequently touched areas are disinfected regularly. Our test drive and showroom vehicles are all sanitized immediately after every customer view.

What if I am not comfortable coming into the dealership to sign paperwork?

We’ve got you covered! All of our vehicle purchase paperwork is available via DocuSign, so customers are able to e-sign.

Can I still get my current vehicle appraised?

Yes. If you prefer to visit in person, we require that customers make an appointment with a member of our Sales team. We are now offering a virtual appraisal for customers who prefer not to come into the dealership. This can be done by contacting a member of our Sales team to schedule a virtual appraisal. Contact information can be found on our website, www.mystouffvillehonda.com > Contact.